Salesforce Administrator

We are currently seeking a Salesforce Administrator, to join our exciting, dynamic and expanding team. Our company is innovative and has an entrepreneurial spirit that has attracted the best and brightest to join our team!

 

The Salesforce Administrator will work to ensure that we are maximizing efficiency and capitalizing on the full features and benefits of the system based on the various user group’s needs. We are seeking someone with excellent technical and communication skills who can interface directly with internal stakeholders to understand their needs in order to administer and enhance the system accordingly. This person will serve as the “go to” for users, promote adoption, increase efficiency, keep current on new releases and AppExchange solutions, provide training, and more. Additionally, the Administrator will perform basic updates, such as add/delete users, and adding basic custom fields.

ESSENTIAL JOB FUNCTIONS:

The system administrator needs a solid understanding of the organization’s business. They must have solid salesforce.com skills and ideally, understand the general concepts of Customer Relationship Management (CRM). Most importantly they should be proactive, organized and logical.

Create and Manage Changes to the System –

  • Proactively seek out and identify needed system changes
  • Proactively gather feedback from users
  • Manage system changes without interruption to the user
  • Communicate system changes to the users in advance so they understand the change and how to use it prior to implementation
  • Gather requirements from end users
  • Modify the system to increase benefits and usability
  • Manage the change control process and “Change Management” Committee if appropriate
  • Manage all processes that impact / relate to Salesforce.com
  • Manage new releases of SFDC and efficiently roll out new features
  • Create and maintain fields, views, reports, dashboards, campaigns and other salesforce.com objects and functions
  • Create custom objects when necessary
  • Handle on-going customization/ alteration of Salesforce.com
  • Maintain, enhance and create workflows, functions and configurations within the Salesforce.com environment
  • Create new reporting capabilities and respond to ad hoc reporting requests as needed
  • Provide support functions as needed
  • Provide sales and financial data to company executives

Maintain System, Security and Integrity –

  • Map Salesforce.com hierarchy and territories in response to personnel changes
  • Reassign Accounts, Contacts, and Opportunities in response to personnel changes
  • Grant/ remove and maintain user licenses
  • Maintain security including sharing rules and security levels
  • Design, Create and maintain user roles, profiles and hierarchies
  • Monitor application storage usage and archive data as needed

User Assistance, Training, Adoption and Satisfaction –

  • Create and administer training to existing or new users/groups
  • Provide one on one training to end users on an on-going basis
  • Expand use of Salesforce.com – attend planning meetings, assist with determining if /how Salesforce.com can be used in new ways as opposed to purchasing a new internal system
  • Assist sales management to create processes in Salesforce.com to help monitor activities, trends, sales and leads
  • Communicate regularly with user base regarding new features, enhancements and changes to the system
  • Monitor usage and mentor users/groups needing assistance
  • Continually seek ways to further enhance the end-user experience
  • Be the company SME on Salesforce.com

Process Creation, Documentation and Maintenance –

  • Document company processes and workflows
  • Develop process documentation and field maps
  • Create new processes and associated reporting

Data Quality, Migration and Maintenance –

  • Assist with migration from older systems/processes into Salesforce.com
  • Monitor neglected Leads, Opportunities, Accounts, and Contacts as appropriate
  • Import data as appropriate
  • Monitor and manage exception logs for back end system integration with SFDC
  • Manage duplicate records
  • Monitor and improve data quality
  • Ensure data integrity by merging duplicate Leads, Contacts, and Accounts; performing mass uploads and updates of data as required; Removing unnecessary fields and data; ensuring screens, fields and workflow have accurate names and reflect current workflow

Report and Dashboard Creation and Maintenance –

  • Create and maintain dashboards
  • Create and maintain reports including folder maintenance
  • Develop complex, macro driven reports to summarize system information for Senior

Management

  • Build and manage report folders for reps to improve sales efficiency

QUALIFICATIONS:

 

            EDUCATION:

  • Requires a bachelor’s degree OR equivalent education/experience

REQUIRED EXPERIENCE:

  • 3+ years of Salesforce administration experience
  • In-depth knowledge of the standard capabilities of SFDC and have successfully expanded on those capabilities through the use of custom code and/or integration with external systems
  • Strong reporting background using standard reporting tools including standard Salesforce.com reporting functionality
  • Previous re-engineering experience updating an existing Salesforce.com configuration to provide solutions for reporting, workflows and enhanced functions
  • com Administrator certification is required
  • Detail oriented and self-starter with strong written and interpersonal skills
  • Ability to work independently, as well as part of a team
  • Proven ability to utilize Salesforce.com as a sales analysis tool
  • Team player with positive “Can-do” attitude
  • Great communication skills with enthusiastic personality
  • Computer literate and proficient in standard office applications Word, Excel and Outlook
  • Strong problem-solving skills, data and software applications

KNOWLEDGE, SKILLS & ABILITIES:

  • Strong leadership and team building skills
  • Strong written, and oral communication skills
  • Excellent customer service skills
  • Ability to multi-task and manage priorities
  • Ability to work independently either individually or within a team structure with minimal direction
  • Strong organizational and analytical skills and good follow-through required
  • Excellent computer skills including Microsoft Office

PHYSICAL REQUIREMENTS:

  • Assigned duties are accomplished primarily in an office/production setting.  Must be able to maneuver around an office/production setting, work at a desk/workstation and respond to written and oral cues
  • Must have the manual dexterity to operate a computer and other necessary office/production equipment
  • Must be able to sit for extended periods of time
  • May be required to bend, reach and lift up to 25 lbs.

All employees are responsible for their personal safety and safety of others. Therefore, all employees must:

  • Participate fully in company health and safety programs and comply with all company OSHA policies and procedures
  • Follow all lawful employer safety and health rules
  • Wear and / or use Personal Protective Equipment, when and how instructed
  • Report hazardous conditions to management
  • Report any job-related injury or illness to management, and seek treatment promptly
  • Other duties as requested

WORK CONDITIONS:

  • Office environment/desk job

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Aruze Gaming America (AGA) is engaged in highly regulated gaming. As a result, certain AGA employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure AGA complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, AGA requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with AGA (to the extent permitted by law), you shall be asked to consent to AGA conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

AGA is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

Aruze Gaming America, Inc. reserves the right to make changes to this job description whenever necessary.

This position requires registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

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